- Tesla was growing nationally but did not have sufficient support for its international team. It did not feel that investing in resources was appropriate at this time and needed a trusted partner who they can count on to deliver the same high level of service as internal staff.
- VentureSoft provided a managed service model where their international helpdesk for specific financial business process enhancements were sent to our Bangalore team.
- Activities centered around configuring the systems to tax, pricing, new SKUs
- We worked with the Tesla Team’s local operating hours for Tier 1 Support and Tier 2 support from US
- We cut costs of global support by 70% for an estimated savings of $500K over the year.